You must organize the return the faulty items at your expense and risk. Returns cannot be accepted without prior authorization. Goods sent back without prior returns authorization will be returned back to you and the cost of delivery charged to your account.
Goods received back will be checked by our returns department and if they are found not to be faulty we are unable to accept these back and will be returned back to you and the cost of delivery charged to your account.
We do not accept back "unwanted" items.
Please return items to:
THAW ENT C/O SAFESTORE
778-784 HIGH ROAD
Please note that emails will only be answered during working hours.
For more information on our returns policy, please see our Terms and Conditions